OEM Warranty

Magnuson-Moss Warranty Act: The truth about Axiom Memory and your Manufacturer's system/server warranty.

It is commonly believed and there have been reported incidents where networking, storage, and computer system manufacturers, have informed customers that if third-party products or upgrades are being used in the system manufacturer's hardware application, the warranty for that system would be voided. The truth is, no third-party product voids the original system warranty, and in addition to anti-trust laws, it violates the Magnuson-Moss Act to coerce any consumer with this tactic. Regardless if the pressure or coercion is directed through a distributor or reseller, any tie-in provision that forces the consumer to purchase a manufacturer's own equipment or brand, whether the consumer didn't want to buy the product at all, or preferred to purchase the product elsewhere under different terms, U.S. laws are being violated.

Axiom products are compatible with your system's warranty.

From a legal standpoint, this type of sales-tactic is referred to as a "tie-in sales provision." In general, these kinds of provisions are illegal. Per section 102(c) of the Magnuson-Moss Warranty Act of 1975 (15 United States Code section 2302(c)) these types of sales tactics are prohibited in the consumer market. Sections 1 and 2 of the Sherman Antitrust Act (15 United States Code sections 1 and 2) states that these types of activities can be considered violations as well.

The Federal Trade Commission's Magnuson-Moss Act protects consumers to purchase 'The OEM Alternative'.

Please feel free to contact Axiom or your dedicated Axiom Representative at 888-658-3326 with any questions on our products and our product services and support.

For more information about the Magnuson-Moss Act: Bureau of Consumer Protection

What does this mean to you?

You cannot be required to add the Manufacturer's memory, hard drive, or other OEM branded upgrade or accessory to maintain the warranty on the system. Also, the OEM Manufacturer cannot state that the system warranty is void if other brands (third-party) are used.

For example: If you purchased a Proliant ML 370 Server and chose to install Axiom memory, or any third-party manufacturer memory for that matter, HP cannot void the warranty or refuse to provide service on your computer.

For more information about Cisco's policy on third party products: Cisco Website
For more information about HP's policy on third party products: HP Website

FACT: Axiom products will not void any OEM warranty.